Digital Transformation: Why the Time Is Now for SMBsWhen cities went into lockdown mode, SMBs who were previously reluctant to adopt technology and streamline operations were instantly strapped with a remote workforce unable to perform daily responsibilities, including generating transactional customer communications such as invoices, statements, and letters.As the pandemic and uncertainty rage on, many businesses are reevaluating their customer communication strategy and implementing digital capabilities to retain business continuity ...

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Solving the Challenges of a 15-Year Old, Space-Constrained PropertyTrellis Fifth Avenue is an urban condominium property located in the heart of the Gaslamp Quarter in downtown San Diego, California – a prime location for both owners and residents. The centralized location has its perks, but also a few drawbacks: as an older property, Trellis had a lack of adequate mailroom space to store the growing influx of online package deliveries, ...

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GuideThe Ultimate Guide to Customer SupportThe changing face of customer supportWho should be involved in customer support?In an age when customer support has become an important differentiator between companies, every employee needs to contribute. Customer support provides key insights into building new features (product), improving messaging (marketing), and understanding customer personas (sales), just to name a few.While different staff need different training based on their role, everyone—from the CFO to ...

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White PaperThe Complete Guide to ChatbotsFantastic bots and where to find themThese conversational programs have proved a popular application of advanced tech, such as machine learning and natural language processing (NLP). And all the signs are there that chatbots will continue to play a role in business for years to come – so learning as much as possible about them means you’re well-placed to benefit in the long-term.These robots’ primary ...

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White PaperGuide to E-commerce Customer ExperienceA brave new worldFrom the advert that first piqued their interest, to the initial website visit, on to purchase, and all the way through to post-purchase – every stage of the customer journey contributes to their overall experience. When customers interact with companies, they don’t see them in terms of departmental silos. They see them as a coherent wholeA company’s customer experience is therefore created ...

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